Privacy Policy

Effective Date: December 2, 2024

BearWow.com (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using BearWow.com, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

Information We Collect

We may collect the following categories of information:

1. Personal Information:
   • Name, email address, phone number, and physical address (e.g., for booking services or gift card delivery).
   • Payment information (processed securely through third-party payment processors and not stored on our servers).
   • Event-related details (e.g., location, date, time, and special requests).
2. Automatically Collected Information:
   • IP address, device type, browser type, and browsing behavior on BearWow.com.
   • Cookies, pixels, and similar technologies to enhance website functionality, analyze traffic, and provide personalized experiences.
3. Gift Card Redemption Information:
   • Gift card codes and associated details when redeemed through the website or by animators in person.
4. Customer Communications:
   • Correspondence, feedback, or other information provided when contacting us via email or through the website.

How We Use Your Information

We use the collected data for the following purposes:

1. To process bookings, manage events, and provide our services.
2. To generate, manage, and verify gift card usage.
3. To respond to customer inquiries, resolve issues, or provide updates related to services or orders.
4. To personalize and improve your experience on BearWow.com.
5. To conduct analytics, including tracking website traffic and usage trends.
6. To comply with legal obligations, enforce terms of service, or resolve disputes.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share information in the following scenarios:

1. Service Providers:
   • With third-party vendors who assist with website hosting, payment processing, analytics, marketing, and customer support. These providers are contractually obligated to protect your data and use it only for the services we request.
2. Legal Compliance and Protection:
   • When required by law, court order, or subpoena, or to protect our legal rights, prevent fraud, or enforce our terms of service.
3. Aggregated or Anonymized Data:
   • For marketing, promotional, or analytical purposes (e.g., event highlights shared on social media that do not identify specific individuals without their consent).

Your Choices and Rights

You have control over your personal information and how it is used.

1. Access and Update Information:
   • Request a copy of the personal data we hold about you or update your information by contacting us at BearWow.com@gmail.com.
2. Opt-Out of Marketing Communications:
   • Click the “unsubscribe” link in promotional emails to stop receiving such messages.
3. Cookies Management:
   • Adjust your browser settings to decline cookies or delete existing cookies. Note that disabling cookies may affect website functionality.
4. California Residents (if applicable):
   • If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about how your data is used.

Data Retention

We retain personal information as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal requirements.
• Resolve disputes or enforce agreements.

When no longer needed, we securely delete or anonymize your data.

Security

We implement industry-standard safeguards to protect your personal information from unauthorized access, use, or disclosure. Despite these measures, no system can guarantee complete security. Please protect your account credentials and contact us immediately if you suspect unauthorized access.

Children’s Privacy

BearWow.com does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently collected such data, we will promptly delete it. Parents or guardians may contact us to request removal of any such data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: BearWow.com@gmail.com